Refund, Returns, & FAQ
Return & Refund Policy
We accept returns or exchanges within 30 days of shipment (please read our full return policy below for details and exclusions). A minimum 20% restocking fee will apply. Please email, chat, or call us with your order number, part number(s) to return, and reason for return. You are responsible for return shipping costs unless there was an error on our part. Only orders that were placed through this website may be returned to us. If you purchased through a dealer or retail store, please contact the place where you purchased to return the item to them.
If we provide a return shipping label it will be deducted from the return credit. Do not ship a return without an RGA and the correct return warehouse address. Actual costs of the original shipping will be deducted from the refund. Many times we charge a discounted shipping cost for the original shipment. If you return an item and the outbound shipping cost was greater than you paid, the difference will be deducted from your return. For example, if we charged you $7.95 for shipping and our actual shipping cost was $12 we will deduct $4.05 ($12 minus $7.95) from the value of the return.
Items must be unused and in original, unopened packaging. Items are subject to inspection and testing. Additional restocking fees may apply. Clearance items, discontinued items, and special orders are not returnable.
Can I change or cancel my order?
Once we start to process an order changes or cancellations typically cannot be made. Once processing has started changes or cancellations, if possible, will be subject to to a minimum 20% fee. Please note, PayPal does not refund processing fees to us on refunded transactions, so there will always be a cancelation fee on orders paid for with PayPal, even if canceled immediately after ordering.
What is the warranty?
CRV Powersports parts and accessories are warranted against manufacture defects only for a period of 60 days from the date of shipment. The only warranty remedy is repair, replacement, or refund, at our sole discretion, of the part only. Warranty does not cover loss of use, labor, fluids, incidentals, or any other costs. We may require the defective item back for testing or inspection. Items shipped outside of the USA are not covered by any warranty.
It the issue is shipping damage it must be reported to us within 24 hours of delivery. Please take photos of any damaged packing and preserve the package until the claim has been resolved with the shipping company. Please note minor scratches to molded plastics or paint finish on metal parts may occur in transit and is not able to be claimed as damage.
A note about item availability:
While we try to maintain an accurate catalog, items are subject to change without notice. Due to limited or delayed information from manufactures occasionally items maybe be discontinued, modified, or backordered. If a like substitute part is available with a like cost that item may be sent in its place. If no like part is available your item may be canceled and refunded. Our only liability for discontinued or backordered items is a refund of the purchase price.
If I have a question or issue who do I contact?
Contact Curren RV at (845)523-6686, info@cfmotousaparts.com, or by clicking the chat button at the bottom of any page. Email or chat are the preferred contact method.
When will my order ship?
Most orders are packaged and are ready to ship within 1 business day of your order. Rush orders placed by Noon Eastern time will usually ship out the same day.
Transit times listed are all business days and may take longer over weekends and holidays.
We will notify you if a back order will be more than 2 weeks.
Do you ship to Canada?
Yes. Most items we can ship to Canada. You are responsible for any tariffs, import fees, taxes, or other charges that may be imposed by the local government or importer. The shipping charge only covers shipping and does not cover any taxes, tariffs, import fees, etc. At the time of shipping if the actual shipping cost is higher than our estimated charge we will contact you to pay the difference. Contact us for a quote prior to ordering.
Do you ship to Alaska or Hawaii?
Yes. But please note the shipping charge at checkout is only an estimate. At the time of shipping if the actual shipping cost is higher than our estimated charge we will contact you to pay the difference. The estimate is usually accurate but on large, bulky, or heavy items it may not be. Contact us for a quote prior to ordering.
Do you ship Internationally?
Yes, to select countries. For countries not listed at checkout you can use a parcel forwarding service with a USA shipping address to place an order. For fastest delivery and lowest shipping cost we recommend using one with a New York shipping address or one in the North Eastern area or East Coast. We ship from New York. While we do not recommend any particular company here are several options:
There are a few things to be aware of for International shipments:
- We are only responsible for safe intact delivery to your forwarding service. We are no longer responsible for the package after they have received it. Damages and losses after that point should be taken up with your forwarding service.
- Warrantees. Our product warrantees are only valid within the USA. We will not process warranty service on product shipped onside of the US borders. It is safe to assume any warranty is voided when a product leaves the country.
- Returns on international orders are accepted for 30 days from the date of shipment. The customer is responsible for all freight, duties, and fees associated with the return shipment. Be aware this may cost more than the product itself and may not be worth it. Please see our return policy for exclusions.
- Customs, taxes, and duties charged by your government are the customer’s responsibility. Please check with your forwarding service for an idea of what those costs might be. These charges can often exceed expectations.